Straightforward purchases. Clear expectations.

All purchases of CatchAFace credits are final and non-refundable, including credits that have not yet been used — except where a refund is required by applicable law.

Credits do not expire unless otherwise stated at the time of purchase, so unused credits can remain available in your account for future searches.

Purchasing credits provides access to CatchAFace's search service. It does not guarantee that a search will locate a particular person, photograph, profile, website, or other content.

A search may return many results, few results, or no relevant results at all. Results can also change over time as publicly available web content is added, removed, updated, or becomes unavailable.

The absence of a particular result does not mean that the content does not exist online.

CatchAFace returns results based on visual similarity. A result does not confirm that two images depict the same person, nor does a similarity score establish identity.

Users are responsible for reviewing results and their surrounding context before drawing conclusions.

If you believe you were charged incorrectly, charged more than once for the same transaction, or did not authorize a purchase, please contact us so we can investigate.

Verified billing errors will be corrected as appropriate.

If a technical problem prevents purchased credits from being added to your account or prevents the service from being delivered as intended, please contact our support team.

We will investigate the issue and, where appropriate, restore missing credits or otherwise correct the problem.

Questions about a purchase or billing issue can be sent to support@catchaface.com, or through our contact form.

Please include the email address associated with your CatchAFace account and, if available, the approximate date of purchase.